Frequently Asked Questions
Before you purchase your hot tub
What to look for from a hot tub company
Do your research
See what customers say about the company
Make sure the company has a showroom to view their products
Make sure the company can offer wet tests
Why buy from Superior wellness
What makes Superior Wellness different?
What do Superior Wellness offer that other companies don’t?
Why are your products different?
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Why are your products so cheap?
Health Benefits
How long should you stay in a hot tub?
The optimum time to stay in a hot tub is 15-25 minutes. We appreciate that some people may want to stay in longer. We recommend that after 15-25 minutes you use the rest seat to ensure your heart is out of the water which allows the top half of your body to cool down and to regulate your temperature.
Are hot tubs good for your skin?
Yes, hot tubs are good for your skin. Similar to soaking in a bath or sitting in a steam room, your pores will open up so that oil and dirt can be removed. Your hot tub water then works to remove these toxins which is destroyed by the minerals in the water. This will then rejuvenate your skin and makes your skin feel younger.
Is it harmful to take a baby or a toddler into a hot tub?
We would never recommend to take a baby into a hot tub. Infants and toddlers under the age of four should not be permitted in a hot tub at all as babies’ thin skin makes them more susceptible to overheating. No young child should be allowed in a hot tub until they can stand on the bottom and have their head remain completely out of the water. Children who are big enough to be in a hot tub should not use it for more than five minutes at a time. It is also recommended that young children avoid full body immersion, choosing instead to sit on “rest seats” and should not be allowed to use a hot tub unsupervised.
Can I get dehydrated quicker by using a hot tub?
When using a hot tub make sure you take a bottle of water with you to rehydrate yourself. As the temperature of the water is 38-40 degrees this will increase the heat in your body causing you to sweat. Our spas have a 15 minute cut off time which is the optimum time and this is a good time to drink some water and rehydrate.
Can I drink alcohol in a hot tub?
We do not recommend to drink alcohol in the hot tub. The reason being is when you are in the spa it increases your blood circulation and therefore will increase the rate in which alcohol is travelling through your body.
Do hot tubs cause headaches?
The hot tub can actually help reduce headaches as long as you are only in the hot tub for 10-15 minutes. A headache is caused by tension – muscle tightness along your shoulders and in your neck can give you a migraine. The hot tubs have jets which give you a massage with the neck, shoulder and back massage jets. So, a little massage will actually help reduce your headache.
What are the main health benefits of using a hot tub?
The physical wellness benefits of hot tub hydrotherapy are delivered through heat, buoyancy and jet massage. It can help to reduce stress and anxiety, relieves headaches, helps to burn fat faster and is even great for your skin. Hot tubs can boost your circulation and reduce strain on the heart, lowers blood pressure and can even help improve your sleep. A swim spa also gives you the benefit of exercise as well as relaxation.
Hot tubs are also great if you have aching joints from injuries, arthritis or other conditions or disabilities such as fibromyalgia. The warm water and bubbles can help to soothe any aches and pains, often to lasting effect. It also has mental wellbeing benefits as you are spending time with your family and loved ones in the hot tub.
Choosing your hot tub
What should I look for when buying a hot tub?
When looking to purchase a spa it is important that you check key areas such as the quality of the components used such as the control packs, pumps and the jets used. It is also important to check about the warranty and the after sales service. We pride ourselves on the quality of our products and our exceptional after care service.
How many seats do I need?
This is different for each customer depending on who will be using it – a couple, family or friends. Even if there will only be two people using the hot tub, different options of seats will allow you to soothe different muscles.
What features can I choose?
There are so many different features to choose from including LEDs lights, jets, music systems, water fountains, downward LED lights, automatic chemicals – you need to pick the features right for you. Lights will help your mood and music will help entertain your guests and automatic dosing will make it easy so you don’t have to add your chemicals in each night – so choose what is the most important feature for you.
Is hydrotherapy important to you?
Hydrotherapy is the practice of using heated water for pain relief and management—and the best hot tubs promote health and wellness with hydrotherapy. Hydrotherapy is important, having the warm water massage deep into your back and all the health benefits that it gives to you. A hot tub relaxed muscles and can be used before or after exercise. As little as 20 minutes in a hot tub can help to relax tense muscles and relieve anxiety and stress. The heat of the water makes the blood vessels dilate resulting in an increase in blood circulation.
Electrical questions
What is a Plug and Play hot tub?
The larger the hot tub the more power and electrical current that is needed. When you go up to three or four pumps for hot tubs you may be looking at a 40-amp feed.
We also do hot tubs for areas where you unable to get that level of power to it. These are called plug and play hot tubs and they are 13 amp. You can plug it into an outdoor waterproof socket and your hot tub will run perfectly. You can still have the massage jets and music and lights on and don’t need to invest in the cable required or need an electrician to come out.
What is a 32amp hot tub?
There is no such thing as a 32-amp hot tub. 32 amps is the amount of power that is required to run a standard hot tub that will have a heater and a couple of pumps running simultaneously. With a 32 amp you could use it for three or four hours and your heater won’t turn off and the temperature will remain the same.
Do I need an electrician?
You will need an electrician to sign off your spa if you are having 32-amp hot tub. This is because it creates a separate feed from the consumer unit inside of your house with a wire leading outside that then goes into the hot tub. It is always recommended to have an electrician to do this. We do have a sub-contracted qualified electrician that can assist you.
How much electricity does a hot tub use?
Each hot tub is completely different to run due to the variety of pumps, components, insulation and covers. It all comes down to how much you use the hot tub. In the first month you may use it every day, this tends to happen with most customers. After the first month you may start to use it less. You will still use it for the benefits of hydrotherapy and relieving stress but you will see the cost of your electricity come down.
How To Calculate Electricity Usage of Hot Tubs?
Calculating the electricity consumed by the hot tubs is not that much-complicated task. You only need to know the exact formula of electricity consumed and put accurate values in that formula to get the right answer.
If you don’t know the method, then don’t worry, below we have given all the steps through which you can measure the electricity usage of any device.
- Firstly you need to find out the total wattage of the device (this will vary depending on the model)
- After knowing the wattage, now you need to recognize the total hours that the device is operating on the electricity in a single day. Once you find the total hours, multiply it with wattage.
- Following this, divide the result (which you got by multiplying wattage and hours per day) by 1,000. It will give you the result of the total kWh used per day.
- Now you are familiar with the total kWh that the device is using in a single day. If you want to know about the kWh for a month or year, you only need to multiply the kWh by the specific number of days.
- After doing all these mentioned stuff, you have to multiply the result by the price of electricity in your city for a single kWh. It will give you the electricity usage and the electricity cost of the hot tub.
Delivery and installation
What does your standard hot tub delivery include?
We offer a delivery service with all hot tubs. This standard delivery includes having the hot tub upright and pulled on a sledge into your back garden. We will need clear access all the way down the side of your house – with no steps or nothing sticking out such as a drain pipe, with a minimum of 1m width all the way. We will get it to the placement where you require it, unwrap it and show you around the hot tub and the functionality and leave it there with you.
I’ve ordered a sauna, how will this be delivered?
These are packaged on a pallet and we use an external freight company to deliver them direct to you. They will only deliver them onto your drive as it is a kerbside delivery.
Do your delivery prices include electrical installation?
Our standard delivery does not include an electrician unless you are having a 13-amp power supply and already have the power socket there, we won’t be able to come in and do the electrics for you.
I need a crane, is this included in your delivery?
Cranes are also not included in the standard delivery. We work with crane companies nationwide to ensure we get the best rates for you and we can put you in touch with a local company to assist you.
How long after the delivery can I use my hot tub?
When your hot tub has been delivered it needs to be set up, to be run and the chemicals added with the water reaching the right temperature. We never recommend to get in the hot tub on the first night. We always tell you to leave it until the next day so the chemicals have gone through pipework and settled into your hot tub.
Can you use aromatherapy oils in the hot tub?
We do not recommend using any type of oils or bath salts in your hot tub because they tend to block the filters and damage electrical components in the hot tub.
Are there delivery upgrades available?
Yes, there are delivery upgrade available including cranes. A crane is used if we are unable to physically get the hot tub into your garden and need a crane to assist. You can also upgrade to have full installation and commissioning. We will stay with you whilst your hot tub fills up and give you a full demonstration on the functionality and the control panel and how to use the chemicals. You will also receive the knowledge from our certified technical drivers and installers who will guide you and answer any questions you may have.
I would like an update on when my order will be delivered, who do I contact?
Please telephone our logistics team on 01246 559071 or emaillogistics@superiorwellness.co.ukWe will be happy to help you.
Returns and Refunds
Where you exercise your right to change your mind and cancel the Contract, Product must be returned to us in a saleable condition. We will refund to you all monies paid by you in respect of the price of the returned Product but reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or use and/or damage. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which we receive the Product back. Deposits and Delivery charges are not refundable. For the full terms please read section 11 of the terms and conditions found in the footer.
Hot tub maintenance
Should I shut down my hot tub in the winter?
Winter is actually the best time to use your hot tub. The cold weather will keep your head nice and cool whilst you are enjoying the heat of the water and the hydrotherapy benefits. There are winter shut down options available – please don’t shut it down yourself as if you just drain the spa and turn it off you still have water in the pipe works which will then freeze and then expand and will burst your pipes. So please give us a call and we will arrange to come out and offer a winter service shutdown.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any question?
You can contact us through our contact page! We will be happy to assist you.