Frequently Asked Questions

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When looking to purchase a spa it is important that you check key areas such as the quality of the components used such as the control packs, pumps and the jets used. It is also important to check about the warranty and the after sales service. We pride ourselves on the quality of our products and our exceptional after care service.

This is different for each customer depending on who will be using it – a couple, family or friends. Even if there will only be two people using the hot tub, different options of seats will allow you to soothe different muscles.

There are so many different features to choose from including LEDs lights, jets, music systems, water fountains, downward LED lights, automatic chemicals – you need to pick the features right for you. Lights will help your mood and music will help entertain your guests and automatic dosing will make it easy so you don’t have to add your chemicals in each night – so choose what is the most important feature for you.

Hydrotherapy is the practice of using heated water for pain relief and management—and the best hot tubs promote health and wellness with hydrotherapy. Hydrotherapy is important, having the warm water massage deep into your back and all the health benefits that it gives to you. A hot tub relaxed muscles and can be used before or after exercise. As little as 20 minutes in a hot tub can help to relax tense muscles and relieve anxiety and stress. The heat of the water makes the blood vessels dilate resulting in an increase in blood circulation.

The larger the hot tub the more power and electrical current that is needed. When you go up to three or four pumps for hot tubs you may be looking at a 40-amp feed.
We also do hot tubs for areas where you unable to get that level of power to it. These are called plug and play hot tubs and they are 13 amp. You can plug it into an outdoor waterproof socket and your hot tub will run perfectly. You can still have the massage jets and music and lights on and don’t need to invest in the cable required or need an electrician to come out.

There is no such thing as a 32-amp hot tub. 32 amps is the amount of power that is required to run a standard hot tub that will have a heater and a couple of pumps running simultaneously. With a 32 amp you could use it for three or four hours and your heater won’t turn off and the temperature will remain the same.

You will need an electrician to sign off your spa if you are having 32-amp hot tub. This is because it creates a separate feed from the consumer unit inside of your house with a wire leading outside that then goes into the hot tub. It is always recommended to have an electrician to do this. We do have a sub-contracted qualified electrician that can assist you.

Each hot tub is completely different to run due to the variety of pumps, components, insulation and covers. It all comes down to how much you use the hot tub. In the first month you may use it every day, this tends to happen with most customers. After the first month you may start to use it less. You will still use it for the benefits of hydrotherapy and relieving stress but you will see the cost of your electricity come down.

How To Calculate Electricity Usage of Hot Tubs?

Calculating the electricity consumed by the hot tubs is not that much-complicated task. You only need to know the exact formula of electricity consumed and put accurate values in that formula to get the right answer.

If you don’t know the method, then don’t worry, below we have given all the steps through which you can measure the electricity usage of any device.

• Firstly you need to find out the total wattage of the device (this will vary depending on the model)
• After knowing the wattage, now you need to recognize the total hours that the device is operating on the electricity in a single day. Once you find the total hours, multiply it with wattage.
• Following this, divide the result (which you got by multiplying wattage and hours per day) by 1,000. It will give you the result of the total kWh used per day.
• Now you are familiar with the total kWh that the device is using in a single day. If you want to know about the kWh for a month or year, you only need to multiply the kWh by the specific number of days.
• After doing all these mentioned stuff, you have to multiply the result by the price of electricity in your city for a single kWh. It will give you the electricity usage and the electricity cost of the hot tub.

We offer a delivery service with all hot tubs. This standard delivery includes having the hot tub upright and pulled on a sledge into your back garden. We will need clear access all the way down the side of your house – with no steps or nothing sticking out such as a drain pipe, with a minimum of 1m width all the way. We will get it to the placement where you require it, unwrap it and show you around the hot tub and the functionality and leave it there with you.

These are packaged on a pallet and we use an external freight company to deliver them direct to you. They will only deliver them onto your drive as it is a kerbside delivery.

Our standard delivery does not include an electrician unless you are having a 13-amp power supply and already have the power socket there, we won’t be able to come in and do the electrics for you.

Cranes are also not included in the standard delivery. We work with crane companies nationwide to ensure we get the best rates for you and we can put you in touch with a local company to assist you.

When your hot tub has been delivered it needs to be set up, to be run and the chemicals added with the water reaching the right temperature. We never recommend to get in the hot tub on the first night. We always tell you to leave it until the next day so the chemicals have gone through pipework and settled into your hot tub.

We do not recommend using any type of oils or bath salts in your hot tub because they tend to block the filters and damage electrical components in the hot tub.

Yes, there are delivery upgrade available including cranes. A crane is used if we are unable to physically get the hot tub into your garden and need a crane to assist. You can also upgrade to have full installation and commissioning. We will stay with you whilst your hot tub fills up and give you a full demonstration on the functionality and the control panel and how to use the chemicals. You will also receive the knowledge from our certified technical drivers and installers who will guide you and answer any questions you may have.

Please telephone our logistics team on 01246 559071 or emaillogistics@superiorwellness.co.ukWe will be happy to help you.

Where you exercise your right to change your mind and cancel the Contract, Product must be returned to us in a saleable condition. We will refund to you all monies paid by you in respect of the price of the returned Product but reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or use and/or damage. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which we receive the Product back. Deposits and Delivery charges are not refundable. For the full terms please read section 11 of the terms and conditions found in the footer.

Winter is actually the best time to use your hot tub. The cold weather will keep your head nice and cool whilst you are enjoying the heat of the water and the hydrotherapy benefits. There are winter shut down options available – please don’t shut it down yourself as if you just drain the spa and turn it off you still have water in the pipe works which will then freeze and then expand and will burst your pipes. So please give us a call and we will arrange to come out and offer a winter service shutdown.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.